Frequently Asked Questions

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How does the Recipient know I've Sent them a Message and how do they know how to View it?

When you send a message to a new recipient, they will be sent an email inviting them to download Send-It Confidential for free and view their secure message. The email will notify the recipient that you have sent them a secure message and give them instructions for downloading Send-It Confidential, including their logon and a temporary password. They will be advised to change their password the first time they log on to Send-It Confidential.

When you send a message to an existing recipient, they will be sent an email advising them that you have sent them a secure message and asking them to logon to Send-It Confidential to view the message.

How can I Add Senders to my Account?

If you have purchased a subscription for more than one sender, you can add or remove senders by launching Send-It Confidential and selecting Manage Account from the Options menu, then clicking the Add Sender button. If you have not yet purchased a subscription or have purchased a subscription for a single sender, you can purchase a multi-sender subscription by launching Send-It Confidential and selecting Upgrade Account from the Options menu.

My email address has changed. What should I do?

Launch Send-It Confidential and select Change Email Address from the Options menu. Your email address will be changed everywhere in the system, including the address books of anyone who has added you to their address books. You will now receive secure messages sent to your new email address, but if anyone sends a message to your old email address, you will not receive it. You should notify anyone who is likely to send you messages that your email address has changed, to make sure that they send messages to your new email address.

How do I Uninstall the Software?

Just delete the C:\SendItConfidential directory. This will delete the software and all messages that you have downloaded. Send-It Confidential is a virtualised application that doesn't get installed, so doesn't need to be uninstalled through Add/Remove Programs.